WhenSETisexecutedcompletely,failureisnotanoption.Theoperatorsinterfacewiththeirpartsandtoolsinsuchawaythateithertheproductismadecorrectly,ortheproduct/processisstopped.Operatorscanmakeonlygoodparts—nothingelse.Forthisreason,properimplementationofSETdriveshigherfirsttimeyield,increasescustomersatisfaction,improveswarrantyclaims,improvesprofits,andhelpsyoucompete.

JohnJ.CaseyhaspublishedmultiplearticlesonqualityinitiativesandiswellrecognizedintheAutomotiveIndustry.Mr.CaseyisseenasanautomotiveindustryvisionaryandiscitedasthefatherofGM’sGlobalQualityTrackingSystemthatwasthecornerstoneofGM’s85%improvementoninboundqualityovera4-yearperiod.